Salt Palace Convention Center
Exhibitor Service Center
Item Information
General Information
Once you arrive at the convention center, we recommend checking your services as early as possible so we can assist with any issues that may occur as soon as we are able. While we will make every effort to install all purchased services before the exhibitor move-in begins; please note that installation delays can occur if we do not know where to place physical lines or items, if freight is obstructing access to floor boxes and columns, or if your service is located in a high traffic area that would damage services should they be installed before load-in is completed.
Technical assistance is available onsite from 8am to 5pm during move-in and 8am to 7pm on event days.
Exhibitor Service Center
Forget to order a service? Want to check your order history? Click the link below to redirect you to the events calendar page and sign into your account!
Terms and Conditions
Need to recall the terms that you agreed to when you checked out? Want to find out what sort of trouble you'll be in if you break something? Click the link to find out!
Frequently Asked Questions
Got a question that you'd like to know the answer to? Need more information on a service that isn't covered in the description? Click the link to get redirected to FAQs!
IT Services
Below is our selection of IT related services that can be purchased for your respective event(s) and event space(s). You will find descriptions and further information after clicking on the individual item(s). Additional questions or concerns can be answered on the FAQ page or by contacting us via the information found at the bottom of the page.
Wired Internet, Shared
Internet Basic: 5 Mb
A single internet connection with a speed of up to 5 Mbps for a single device.
Internet Business: 20 Mb
A single internet connection with speed of up to 20 Mpbs for a single device.
Additional Device
With this service, you can purchase access for one (1) additional device as needed.
Wired Internet, Dedicated
10 Mb
This dedicated internet service includes a 10 Mbps wired connection on a PRIVATE VLAN.
20 Mb
This dedicated internet service includes a 20 Mbps wired connection on a PRIVATE VLAN.
50 Mb
This dedicated internet service includes a 50 Mbps wired connection on a PRIVATE VLAN.
Additional Device
With this service, you can purchase access for one (1) additional device, as needed.
Wireless Internet, Individual Services
Premium Wi-Fi
Salt Palace Premium Wi-Fi is a business-class network that provides speeds of up to 20 Mbps per user and is available throughout the facility.
Smart Wi-Fi
"Smart Wi-Fi" is a custom, 20 Mb, network and is designed to meet the needs of devices that cannot use a web browser to access the internet.
Smart Wi-Fi: Additional
An additional device service to be added to your "Smart Wi-Fi", should you have multiple devices you would like to have an internet connection.
TV Streaming Access
Provides a streaming enabled box with TV subscriptions already downloaded and pre-signed in, as well an HDMI cable to connect to your device.
Wireless Internet, Single Location Services
Wi-Fi Hotspot: 20 Mb
This hotspot plan offers 20 Mbps of bandwidth and can easily sustain activity for multiple users.
Wi-Fi Hotspot: 50 Mb
This hotspot offers 50 Mbps of bandwidth and can easily sustain activity for multiple users.
Wi-Fi Hotspot: 100 Mb
This hotspot offers 100 Mbps of bandwidth and can easily sustain activity for multiple users.
Additional Hotspot Location
An additional hotspot service should you have another booth or meeting room that you want on the same network.
Telephone Services
Analog Telephone Line
Our analog line provides basic dial-up access for credit card terminals, fax machines, media productions, etc
Digital Telephone Line
The digital telephone line is an office-style telephone with standard calling features such as hold and forward.
Digital Conference Line
The digital conference line is an office-style phone with standard call features as well as conference call capabilities.
Digital Voicemail Box
This package is an add-on to the other telephone line services and provides a voicemail function to your setup.
FAQs
How do I get assistance with my internet during the event?
Contact the Event Technology Department at Salt Palace Convention Center at 385-468-2229 or email itsupport@saltpalace.com
I need a hardline connection, should I choose "Shared Internet"?
Choose Shared Internet for: normal internet browsing, checking email, web demonstrations, and online sales (Internet Basic: 5 Mbps is recommended for 1-2 devices - Internet Business: 20 Mbps is recommended for 3-10 devices)
I need a hardline connection, should I choose "Dedicated Internet"?
Choose Dedicated Internet for: live steaming, large uploads/downloads, PCI compliance/security requirements, or high-bandwidth applications
Can I bring a router?
Yes, we allow the use of routers on any of our hardlines. However, we do not rent routers. We can rent switches as part of our "additional Devices" service.
I have several devices that will be connected via hardline. What should I order?
You will need to order the "Additional Devices" service. For example, if you have three devices, you will need to order two additional devices. The "Additional Devices" service includes a switch, patch cables and floor networking labor.
HELP! My internet doesn't work!
Check to make sure all cables are properly plugged in to the device and switch (if applicable). If you are using Wi-Fi, make sure your device is connected to the right network. If you are still experiencing issues, please call (385)-468-2229, and we can dispatch a technician to assist.
How many devices can I connect to a Wi-Fi Hotspot?
Wi-Fi Hotspots are available in 20, 50, and 100 Mb increments. We recommend 2 Mbps per user. For example, a 20 Mb Wi-Fi Hotspot would typically support up to 10 users.
I have a Smart TV. Can I connect it to the Salt Palace Premium Wi-Fi?
No, a Smart TV does not utilize a web browser which is required, as our Premium Wi-Fi services use a splash page for access. We recommend our "Smart Wi-Fi", "Hotspot" or "Buyout Wi-Fi" srevices for smart TVs, credit card terminals, streaming/casting devices and any other IoT devices that need Internet access.
Can I stream on Wi-Fi?
Yes, you can stream on Wi-Fi, but we do not recommend it. Wireless internet is inherently vulnerable to interference, noice, and are subject to the activity of others on the same network. A wired connection is always preferred if the steaming is critical to the success of your event.
Are there any additional labor costs?
No, standard labor is included in the pricing of all services. Labor will only be charged if services outside of the standard scope of installation is required.
What is the cancellation policy?
Services can be cancelled anytime BEFORE move-in begins. Once event move-in has started; we can make changes and alterations to services, but we do not allow full canellations past that point.
Still have a question?
Feel free to contact our office for further questions or concerns!
Call us below at (385)-468-2229
Email us at itsupport@saltpalace.com
Salt Palace Convention Center
